This qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service in a contact centre environment. On achieving this qualification, the learner will be able to:

– Deliver effective and efficient customer service in a contact centre;

– Use communication technology in a contact centre;

– Capture data to track interactions;

– Work effectively as a team member in a group.

Download the Contact Centre & BPO factsheet
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